COVID-19 Updates for Otter Things Customers

Summary

We’re actively following the latest developments about the COVID-19 pandemic. We want to keep you informed about how it might impact your orders with Otter Things, so follow this FAQ for current updates. Please be patient while waiting for your Otter Things products, and if you have any concerns or questions, please contact us. The following contains estimates on fulfillment times for our merchandise.


February 12, 2021

Things are looking up at Otter Things and receiving your otter wares on time. Our fulfillment teams are working hard to get you your wares on time, but we still need to work safely. We see improvements in shipping times, but some orders are still taking longer than usual to be delivered. Carriers are struggling to process all the incoming orders, so they still may arrive late.

Tracking links will take longer than usual to update, with shipments being stuck in pre-transit. This doesn’t mean that your order is lost, but that the carrier is still processing it—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.

Due to the many levels involved in creating our Otter Things products, some orders might be delayed because of industry stock issues further up the chain. We are monitoring this, and we may occasionally mark products as out of stock until we can be assured that you will receive the items you purchase.

As we move forward, we should see more improvements. Thank you for your patience.

PRODUCTS FULFILLMENT TIME DELIVERY TIME
Apparel 2-7 business days 8-9 business days after fulfillment
Totes 2-7 business days 6-8 business days after fulfillment
Mugs 2-5 business days 6-8 business days after fulfillment
Pillows 2-7 business days 6-8 business days after fulfillment
Wall Art 2-5 business days 6-8 business days after fulfillment