Covid-19 Updates for Otter Things Customers

Summary

I’m actively following the latest developments about the Covid-19 outbreak. I want to keep you informed about how it might impact your orders with Otter Things, so follow this FAQ for current updates.


May 26, 2020

These times, they are a-changing. As localities open up, the arrival of my products will change. Here are the updated fulfillment times for merchandise at Otter Things.

PRODUCTS FULFILLMENT TIME DELIVERY TIME
Apparel 20-25 business days 3-4 business days after fulfillment
Phone Cases 2-4 business days 1-3 business days after fulfillment
Totes 20-25 business days 1-3 business days after fulfillment
Mugs 9-12 business days 1-3 business days after fulfillment
Pillows and Wall Art 20-25 business days 1-3 business days after fulfillment

May 12, 2020

I received updated production times for the fulfillment of my products. Many items are taking a little longer due to supply volume. I have modified my chart to better illustrate these changes. I also want to thank all of the patient and understanding customers. You all rock!

PRODUCTS FULFILLMENT TIME DELIVERY TIME
Apparel 20-25 business days 3-4 business days after fulfillment
Phone Cases 2-4 business days 1-3 business days after fulfillment
Totes 20-25 business days 1-3 business days after fulfillment
Mugs 17-23 business days 1-3 business days after fulfillment
Pillows and Wall Art 6-9 business days 1-3 business days after fulfillment

May 6, 2020

After receiving new information on supplies and manufacturing, I’ve updated my fulfillment calendar. These are only estimates, but please remain patient. I am monitoring my state policies frequently, as well as those that are involved with the production. I will continue to update the calendar as new information becomes available.

PRODUCTS FULFILLMENT TIME DELIVERY TIME
Apparel 17-23 business days 3-4 business days after fulfillment
Totes and Cases 3-6 business days 1-3 business days after fulfillment
Mugs 15-20 business days 1-3 business days after fulfillment
Pillows and Wall Art 5-8 business days 1-3 business days after fulfillment

April 30, 2020

I’ve been keeping a close eye on fulfillment times for my products and decided to post a chart to help you know when you can expect your otterly fantastic wares. Please be aware that these are only estimates. If a product becomes unavailable while waiting for fulfillment, I will notify you immediately.

PRODUCTS FULFILLMENT TIME DELIVERY TIME
Apparel 15-20 business days 3-4 business days after fulfillment
Totes and Cases 3-6 business days 1-3 business days after fulfillment
Mugs 10-13 business days 1-3 business days after fulfillment
Pillows and Wall Art 3-6 business days 1-3 business days after fulfillment

April 20, 2020

Like many businesses in this industry, getting products to customers fast has been challenging. Otter Things works with a fulfillment partner to print and ship my orders. I’m in regular communication with them for the latest updates on what’s going on. My fulfillment partner is still operating, and I’m continuing to accept orders. Fulfillment and shipping will take longer, but your order will reach you. It has been taking an average of 12 days to fulfill most products as long as they are in stock. If you aren’t sure about purchasing just yet, consider creating an account and adding products to your wishlist. This will come in handy if an item is out of stock and want to purchase it later. Your support means a lot to me, especially during this time. Stay safe and take care of yourselves.

April 10, 2020

I am continuing to fill orders from my shop. Still, due to the limitations of the various industries needed in the production of my products, there will most likely be delays in orders reaching my customers.  After reviewing production with my printers, I have extended the expected fulfillment times to 10-14 days. Although this is longer processing than listed in my FAQ, I am continuing all my other shop policies. Please be patient while waiting for your Otter Things products, and if you have any concerns or questions, feel free to contact me.

March 25, 2020

My main business in Buffalo, NY, is running as usual. If you need assistance with choosing a product, placing an order, or questions about a previous order, please don’t hesitate to contact me. Due to various regional government orders, residents in many areas of the U.S. are required to remain at home. My factories in California and North Carolina are both affected by such ordinances. The facilities will be working at a reduced capacity, so production will likely take longer than usual. If there is an unusually long delay in shipping due to manufacturing moving to a different facility or shortage of products, I will notify the customers directly.

These are difficult times for many, so please remain patient. I will continue to post updates here as they come. Stay otterly safe!